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Get In Touch

We'd Love to Hear From You

Have questions, feedback, or need assistance? Reach out to our team and we'll get back to you as soon as possible.

Contact Information

Our Location

AfriBuy Headquarters
Kigali Innovation City
Kigali, Rwanda

Call Us

+86 195 5784 9365 (International)

+250 781 870 046 (Rwanda)

+250 786 375 660 (Rwanda)

Business Hours

Monday - Friday: 8:00 AM - 6:00 PM

Saturday: 9:00 AM - 4:00 PM

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Frequently Asked Questions

Find quick answers to common questions

Shipping times vary depending on your location and the product's origin. Domestic deliveries within Africa typically take 3-7 business days, while international shipping may take 7-14 business days. Express shipping options are available at checkout for faster delivery.

We offer a 30-day return policy for most items. Products must be in original condition with tags and packaging. Custom-made or personalized items cannot be returned unless defective. Return shipping costs are covered for defective items only.

You can track your order by logging into your AfriBuy account and visiting the "My Orders" section. Alternatively, use the tracking number provided in your shipping confirmation email on our tracking page or directly through the carrier's website.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, mobile money services (M-Pesa, MTN Mobile Money), and bank transfers. All payments are secured with industry-standard encryption to protect your information.

To become a seller, visit our "Sell on AfriBuy" page and complete the application form. You'll need to provide business information, product details, and go through a verification process. Our team will review your application and contact you within 3-5 business days.

Still have questions? Contact our support team or call us at +250 781 870 046.